Frequently Asked Questions

Shipping & Handling


All products ordered from EileenHickey.com are fulfilled by Printful.com. How do I track my order?
You’ll receive a tracking link via email when your order ships out. When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time
depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days With regards to Covid-19,​ when will I get my order?
Our fulfillment times for all products/t-shirts/prints/etc may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at RadiantBangBangArt@gmail.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
International Orders: Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. For more information, please refer to Printful.com's shipping & handling page here:




Returns & Refunds


I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you
quickly, please email us at RadiantBangBangArt@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at RadiantBangBangArt@gmail.com!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [insert your support email here] with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at [insert your support email here] within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund! For more information, please refer to Printful.com's returns page here: https://www.printful.com/policies/returns




Privacy & Safety


EileenHickey.com does not share your personal information with any third-parties. When purchasing products on EileenHickey.com, all information you provide is secured via SSL encryption. EileenHickey.com is created via Wix website creator, for Wix's privacy policy, please refer to this page here: https://www.wix.com/about/privacy




Copyright


All images and artwork are copyright to Eileen Hickey. Reuse or reproduction is strictly prohibited without express consent from the artist, Eileen Hickey.




Terms & Conditions


This website is owned and operated by Eileen Hickey. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors products available for purchase via Printful.com. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms. When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page. Taxes and possible transaction fees are responsible by the buyer.